At Palace Hotel Group, we are committed to offering you the best services, the best cuisine and the best facilities – always endeavoring to exceed expectations. In addition, we recognize that it is not only our social responsibility, but also the fundamentals of our business to properly use and safeguard the privacy of all personal information collected from our customers.
In order to avoid the outflow of your personal information and to protect from any illegal access, we have established proper and commercially reasonable steps to safeguard the personal information you choose to provide and its proper management.
We will never disclose your personal information to third parties without your consent unless legally required from such public institutions as courts or other law enforcement agencies.
Palace Hotel Group declares that it will exert every effort to observe policies for the protection of your personal information in order to comply with the “Personal Information Protection Law” (Act No.57 of May 30, 2003) and related laws, regulations, and guidelines concerning the protection of personal information.
(Guests’ personal information)
Palace Hotel Group (“PHG”) will use guests’ personal information, based on consent of the guests or where the use is necessary for the performance of a contract for the following purposes;
(Business partners’ personal information)
PHG will use business partners’ personal information, based on consent of the data subject or where the use is necessary for the performance of a contract for the following purposes;
We will never share your personal information with nor disclose it to third parties except when;
In the event that the storage period stipulated by laws has expired or if the use is no longer necessary for the achievement of the use objectives described in the above 1, we will delete the personal information without delay.
PHG is committed to establishing a compliance program that obligates its directors and employees including staff members from outsourcing personnel agents, etc. ("the employees").
PHG appoints a Personal Information Administration Officer for each hotel who is in charge of PHG's personal information protection. The authority of such Officer is to be clearly defined in the corporate organization and the Officer is to receive organizational support so that he or she may be able to properly manage the responsibility of personal information protection.
PHG establishes in-house rules and regulations to protect the privacy of personal information and establishes a clear policy for handling personal information. PHG notifies all the employees that their leakage of information and similar acts shall be subject to severe penalties.
PHG is determined to take necessary measures both for maintaining accurate and secure personal information and for preventing improper access to, loss, destruction, falsification and/or leakage of personal information.
PHG continues to review and improve its outsourcing procedures, in order to ensure the security of the privacy of personal information. In concluding contracts with outsourcing agents, PHG thoroughly reviews its outsourcing agents from the viewpoint of their qualification and capability to protect personal information.
PHG declares its strict compliance with the governmental laws, guidelines and standards concerning protection of personal information.
PHG educates all the employees who handle personal information so that they fully understand the importance of information security.
PHG continues to review and improve its internal auditing function by introducing an organizational mechanism to review whether the systems and procedures for protecting personal information are properly operated or not.
If you or your attorney request us to disclose the retained personal data, PHG will respond to such requests without delay except as otherwise provided under the following cases;
PHG will investigate and respond to following requests regarding retained personal data when;
You can withdraw your consent to the use of personal information at any time.
If you have any inquiries, please contact us at the following contact point;
Personal Information Administration Officer
Palace Hotel Tachikawaa
2-40-15 Akebonocho, Tachikawa-shi, Tokyo, 190-0012, Japan
A data subject can lodge complaints with the Personal Information Protection Committee and other supervisory authorities regarding the use of personal information.
At Palace Hotel Group (“PHG”), we believe it to be our most important responsibility to respect your privacy and to protect your personal information with utmost care. Our websites comply with the laws concerning protection of personal information and the personal information you choose to provide online will be handled as follows:
Generally you may visit our websites in anonymity and without providing any personal information, but PHG will ask you to register your personal information (name, address, telephone number, email address, etc.) in the following cases:
In case we ask you to register your personal information for purposes other than the above, you will be advised accordingly of the purpose, content and methods of handling your information.
PHG strives to manage and secure the privacy of your personal information and taking reasonable and proper measures to prevent improper access to, loss, destruction, falsification and/or leakage of personal information in our websites. In addition, in order to maintain accuracy of particular personal information transmitted through the internet, we are taking proper measures by employing SSL (Secure Sockets Layer) coding system and other systems.
Our websites can keep track of your visiting histories. Our access-log contains your domain names, browsers, access dates, links used, etc. but such information does not identify individual names. Our access-log is utilized only for the purpose of maintaining our websites and statistically analyzing the customer usage of our hotel.
For more details on our policy regarding the protection of your personal information, please refer to “PHG’s Personal Information Protection Policy”
Palace Hotel Tachikawa